This privacy notice explains how Cycle Craft handles personal data when you use the website, contact the workshop, or ask about bicycle servicing and repairs. It is written in plain language and covers the data we collect, why we use it, and the choices available to you.
Depending on how you contact us or use the site, we may process your name, email address, phone number if you provide it, your message, and service preferences. We also process limited technical data such as server request metadata and browser or device information to keep the site working and secure.
We receive data when you submit a contact form, send an email, call us, or visit the workshop in person. Technical data is collected automatically through normal website operation and security logs.
The site uses essential cookies needed for basic operation and preference cookies that store your privacy choices. We do not confirm analytics or advertising cookies as active.
We use essential cookies for site operation and cookies that remember privacy preferences. If you block or remove cookies in your browser, some features may not work as intended.
We use personal data to respond to enquiries, arrange workshop communication, manage contact form submissions, support website security, and maintain technical delivery of the site. Where relevant, we also use data to record service preferences and to follow up on the requested bicycle servicing or repair discussion.
We may share limited data with providers that help us operate the website, deliver technical functions, or manage communications. These parties are expected to handle the data under appropriate confidentiality and security obligations and only for the services they perform for us.
We may disclose personal data if required to comply with legal obligations, court orders, or lawful requests from public authorities. We may also share information when needed to protect our rights, users, or the security of the website.
You may have rights to know what we hold, ask for corrections, request deletion in some cases, and object to certain processing. Where we rely on consent, you can withdraw it for future processing. Some requests may be limited by legal, security, or recordkeeping obligations.
To exercise a privacy right, send a clear request using one of the contact methods listed in this policy and describe the data or issue involved. We may ask for enough information to confirm your identity and understand the request before responding.
Enquiry records are kept while we are handling the request and for a practical period afterward for follow-up, recordkeeping, or dispute handling. Technical logs are kept for a limited time needed for security and delivery, then removed or anonymised when no longer needed.
If we make material changes, we will update this page and use a reasonable method to draw attention to the revision when appropriate. The version in force is the one published on the site.
Where GDPR applies, Cycle Craft acts as the controller for the personal data described in this policy. We process data on the legal bases that fit the relevant purpose, such as responding to enquiries, carrying out requested services, meeting legal obligations, and protecting the website and our records.
Where GDPR applies, you may ask for access, correction, deletion, restriction, objection, or portability of your personal data, subject to legal limits. You may also withdraw consent where processing relies on consent. We may need to verify your identity before acting on a request.
